In December 2017, the City of Toronto under John Tory, adopted similar restrictions, banning homeowners from leasing their basements with separate entries and their other non-residential units for short term rentals, also arguing it was to protect the long term rental market. Government issued licensing and fees would also be required to hosts to continue to short term renting. The move was also criticized by some hosts who rely on Airbnb as a source of income; with one of them arguing the government's control over their property was like living in Stalin's era of the Soviet Union. Airbnb responded in an open letter to the mayor and members of the City Council, welcoming fair competition but also made several arguments, including that Toronto's economy as a growing global hub also benefited from its listings. Many local residents depend on Airbnb for extra income and living expenses. The new economy evolved business and challenged the older business models and methods. Toronto, according to them, would benefit its reputation by adopting these newer business styles and ideas. It encouraged the city to continue to allow hosts to rent out their owned spaces, whether rooms in their house or in external spaces. All of this, according to Airbnb, brought about two hundred and ninety two million dollars into the city's economy.
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Guests can search for lodging using filters such as lodging type, dates, location, and price. Before booking, users must provide personal and payment information. Some hosts also require a scan of a government-issued identification before accepting a reservation. The company also provides travel guides, entitled "Neighborhoods", which provide details about staying in specific neighborhoods in various major cities.