We started by auditing and printing out many of our designs, both old and new. Laying the flows side by side on a board, we could see where and how the experiences were breaking and where we needed to start making changes. We figured that the best way to begin was by tackling issues head on. Each of us focused on a screen or product area to redesign, And we established a few principles to guide us with these individual designs:

Numerous North American cities have imposed restrictions on short-term housing rentals.[161][160] A 2016 Techdirt article reported that municipalities in the United States aiming to restrict Airbnb and its hosts would be in violation of Section 230 of the Communications Decency Act, which does not allow prosecution of Internet-based platforms based on a user failing to comply with local laws.[162]
American operates out of ten hubs located in Dallas/Fort Worth, Charlotte, Chicago–O'Hare, Philadelphia, Miami, Phoenix–Sky Harbor, Washington–National, Los Angeles, New York–JFK, and New York–LaGuardia. American operates its primary maintenance base at Tulsa International Airport in addition to the maintenance locations located at its hubs. Dallas/Fort Worth International Airport is American Airlines’ largest passenger carrying hub, handling 51.1 million passengers annually with an average of 140,000 passengers daily. As of 2017, the company employs over 122,000 people.[7] Through the airline's parent company, American Airlines Group, it is publicly traded under NASDAQ: AAL with a market capitalization of about $25 billion as of 2017, and included in the S&P 500 index.[8]
Airbnb features a review system in which guests and hosts can rate each other after a stay. Hosts and guests are unable to see reviews until both have submitted a review or until the window to review has closed, a system which aims to improve accuracy and objectivity by removing fears that users will receive a negative review in retaliation if they write one. However, the truthfulness and impartiality of reviews may be adversely affected by concerns of future stays because prospective hosts may refuse to host a user who generally leaves negative reviews. In addition, the company's policy requires users to forego anonymity, which may also detract from users' willingness to leave negative reviews. These factors may damage the objectivity of the review system.[126][127][128][129]
Some cities have restrictions on subletting for a short period of time. Airbnb has published a list of regulations and requirements for cities in the United States. In some cities, collection of a transient occupancy tax by Airbnb is required. In many cities, hosts must register with the government and obtain a permit or license.[9] Landlords or community associations may have restrictions on short-term sublets.
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