Airbnb has experienced a lot of growth over the years. Currently our design department consists of nearly a dozen functions and outcome teams. It became clear that we needed more systematic ways to guide and leverage our collective efforts. While we recognized these challenges within the company, I believe they are symptoms of larger software industry problems.
Airbnb is an American home rental platform based in San Francisco that lets people list, find, and rent short-term lodging in 65,000 cities and more than 191 countries across the globe. Founded in 2008 by Brian Chesky, Joe Gebbia, and Nathan Blecharczyk, it has done more than any other company to change the way people find places to stay away from home. In recent years, Airbnb has evolved its peer-to-peer model to give hosts the tech tools they need to run a seamless, sophisticated operation. More than 40% of Airbnb listings are now available via Instant Book, allowing guests to make reservations much as they would a hotel booking, and a new check-in tool automatically feeds arrival instructions to them via the app. The company has also expanded into Business Travel Ready listings, which offer travelers a designated work space, guaranteed Wi-Fi, and more. Now valued at $31 billion, the company is also helping travelers explore the world outside their rentals. In 2016, Airbnb launched Trips, a service that lures travelers out of their rentals for local tours and adventures in 20 countries and 30 cities around the globe. And in an effort to address humanitarian issues, Airbnb launched an Open Homes program in 2017 that allows hosts to offer housing to refugees, displaced travelers, and those seeking shelter after disasters.
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld® alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. In 2015, its stock joined the S&P 500 index. Connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.
The airline also allows children ages 5-14 to travel alone on many flights with the purchased Unaccompanied Minor Service. The service is $150 per family, per way and includes supervision from boarding until drop-off at the destination. Please note that children ages 5-7 can only travel alone on nonstop or direct flights. The service is also available but optional for minors ages 15-17.
Guests can search for lodging using filters such as lodging type, dates, location, and price. Before booking, users must provide personal and payment information. Some hosts also require a scan of a government-issued identification before accepting a reservation. The company also provides travel guides, entitled "Neighborhoods", which provide details about staying in specific neighborhoods in various major cities.