We started by auditing and printing out many of our designs, both old and new. Laying the flows side by side on a board, we could see where and how the experiences were breaking and where we needed to start making changes. We figured that the best way to begin was by tackling issues head on. Each of us focused on a screen or product area to redesign, And we established a few principles to guide us with these individual designs:
The airline also allows children ages 5-14 to travel alone on many flights with the purchased Unaccompanied Minor Service. The service is $150 per family, per way and includes supervision from boarding until drop-off at the destination. Please note that children ages 5-7 can only travel alone on nonstop or direct flights. The service is also available but optional for minors ages 15-17.
Designers were also excited about the system. It enables product reviews to focus on the actual concepts and experiences of a design, rather than padding, colors and type choices. The DLS provides us with a shared understanding of our visual style, and streamlines contributions to a single system. This system also enables all of us to prototype and experiment with ideas in high fidelity faster and at a lower cost.
As part of American Airlines’ overhaul project, Terminals 4 and 5 will be redesigned as a single 300,000-square-foot hall with bigger bathrooms, more power outlets and large windows that will allow in natural light. The overall area won’t expand much, but American Airlines officials say a reconfigured ticket counter and check-in area will reduce wait times.
In November 2012, Airbnb opened an office in Sydney, Australia, its 11th office location, and announced plans to launch the service in Thailand and Indonesia. At that time, Australian consumers accounted for 10% of the Airbnb user base, and in December that same year, Airbnb announced its strategy to move more aggressively into the Asian market with the launch of an office in Singapore.
Passengers who wish to check in at the airport may do so up to 45-60 minutes before departure, although some departure airports require more time. The airline recommends arriving at the airport at least one hour and 30 minutes before domestic travel and two hours for international flights. After check-in, passengers will check baggage and clear security, so you'll want to make sure you have plenty of time.
For prices that include airfare, all government-imposed taxes and fees, including the September 11th Security Fee, are included. Fares are for round-trip off-peak Main Cabin travel and are in U.S. dollars. For vacation packages that include domestic flights (within and between the U.S., Puerto Rico and the U.S. Virgin Islands), a checked baggage charge Opens in a new window of $25 each way for the first checked bag and $35 each way for the second checked bag may apply. For vacation packages that include international flights in Main Cabin for travel to or from the U.S. (including Puerto Rico and the U.S. Virgin Islands), a checked baggage charge Opens in a new window up to $100 may apply for the second checked bag. Exceptions may apply. Opens in a new window
American is one of the nation's leading airlines in flights to international destinations. AA Airlines flies to several countries in South America, including Brazil, Colombia, Argentina, and Peru. Through their hub in Dallas, American dominates the travel market to Central America, with service to almost every country between Mexico and Colombia. European service is anchored by American's oneworld partners, with American Airlines flights to the United Kingdom, Germany, Spain and other countries supplemented with seasonal service to countries like Norway and Sweden. American also serves Asia with flights to Shanghai and Beijing in China; Nagoya, Osaka, and Tokyo in Japan, and several additional nations.
Miles can be redeemed for a variety of benefits and privileges, including award travel and flight upgrades. Use the miles to book a trip or move up to the next cabin class on most domestic and international flights. Members can even redeem the miles for car rentals, hotels stays, and vacations in over 500 destinations around the world. Miles can also be donated or used for magazine and newspaper subscriptions, gift cards, or identity theft protection.
American Airlines allows pets to travel on most flights less than 12 hours. Pets may travel in the cabin for a fee of $125 per kennel per way. The animal must be at least eight weeks old and must stay in the kennel under the seat in front of you. Kennels may not exceed 19x13x9 inches, and pets should be able to stand up and move around comfortably.
American Airlines Vacations is pleased to provide you with the AmericanAirlines VacationsSM Leisure Discount Program. This program offers a 5% discount on all non-flight components (hotels, rental cars, theme park tickets, tours, etc.) purchased via your unique URL link to AAVacations.com. Discount is not applicable on air + car-only bookings The discount is applied throughout the booking and is reflected in the price page. This discount is available to all current members of your organization, and all travelers in the same reservation. A maximum of 6 passengers can be listed in a single reservation for American Airlines Vacations packages which include air.
Documentation. This project required us to operate within a tight timeline, which caused us to overlook some of the documentation process. Lacking thorough documentation created some confusion that could have been avoided. Just like with coding, documenting systems as they are created is paramount to the process. It has to be done sooner or later, and documenting throughout the creation process allows for smoother decision-making.
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Hugo Martin covers the travel industries, including airlines and theme parks, and writes the weekly Travel Briefcase column for the Business section. A native Californian, Martin was part of the Metro staff that won three Pulitzer Prizes in 1993, 1995 and 1998. He was also on the Travel section staff that won the Lowell Thomas Award from the Society of American Travel Writers in 2008. He is an avid outdoorsman, gardener and Lakers fan.
In February 2015, Amsterdam implemented a cooperative effort with Airbnb that incorporated a tourist tax on rentals and Airbnb's agreement to ensure potential hosts are made aware of required rules and regulations. London passed an amendment to its housing legislation in March 2015 allowing short-term rentals of up to three months a year.
Prior to beginning this design sprint, we had already created a basic style guide, that we called the foundation. This foundation loosely defined our typography, colors, icons, spacing and information architecture. The foundation proved essential for guiding our work in a unified direction while allowing room for us to individually explore creative design solutions. This way we felt that we were all working together, towards the same idea. Reviewing our collective work at the end of each day, we began to see patterns emerge. We course-corrected when necessary, and started defining our standardized components.
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