We strive to have a website that is accessible to individuals with disabilities. However, if you encounter any difficulty in using our site, please contact us at firstname.lastname@example.org. We will work with you to ensure that you have full access to the information available to the public on our site. Our customer service agents are also available at 1-800-407-9832 to provide you with assistance with and information about our hotels and programs.
Guests can search for lodging using filters such as lodging type, dates, location, and price. Before booking, users must provide personal and payment information. Some hosts also require a scan of a government-issued identification before accepting a reservation. The company also provides travel guides, entitled "Neighborhoods", which provide details about staying in specific neighborhoods in various major cities.